Almost a year ago I had the fortune to stay overnight in Portales, New Mexico. The nicest hotel option I was aware of was a Holiday Inn Express. I reviewed their website and made a reservation.
What I quickly learned, through the school of loud knocks, was this hotel was located adjacent to an active railroad line. Something that wasn’t even hinted at on their website or at check-in.
Since my railroad rock and roll event, there have been four other reviews posted. None were responses from the Holiday Inn Express.
Maybe they don’t want to draw attention to it, since it is, really, the only option in town? Perhaps.
Either way, there are 228 people who read the review and didn’t see a response from the hotel management acknowledging the problem, addressing plans to install more soundproofing or even offering free ear plugs to those on the railroad side of the hotel.
Typically, silence is golden. In this case, I am not so sure.