Tom Garrity

Archive for the ‘Uncategorized’ Category

Time to run again!

In Uncategorized on September 7, 2010 at 1:29 pm

Ok, I admit, before January 31st of this year, I didn’t think a lot about exercise.  On that day I put one foot in front of the other and started running.  Two miles became eight, then 12 then 15 and finally 26.2 as I finished the San Diego Rock and Roll Marathon in June.  The coaches and mentors with the Leukemia Lymphoma Society’s Team in Training program provided the preparation and encouragement needed to complete this objective.

To be honest, before that first two mile run, blood cancers were about as top of mind as exercise.  On February 1st of this year, my high school friend Pete had his first chemo treatment for multiple myelomas.   After a very grueling time, he was declared in “remission”.  Pete was one of my motivations to train and run the marathon.  The marathon training and long runs continue to be an easy way to lift up Pete and his family in prayer.

Thankfully, Pete is still in remission.

Coming up on October 17th I’ll run the Denver Rock and Roll Half Marathon in celebration of Pete’s continued positive impact on our community.  On October 24th it will be the Day of the Tread Half Marathon that I’ll run in honor of Neil Weaver, who fell victim to multiple myelomas several years ago.  Neil made a great impact on the Albuquerque community as a father, businessman and friend.  His son-in-law Ben, will also be participating in a Day of the Tread cycling event.

If you’d like to help fund a cure for blood cancers, here is the link: http://bit.ly/97O1ri

But, wait!  There is more!

A team from The Garrity Group will be running in the Denver Rock and Roll Marathon Relay!  I am proud of our team and this tremendous undertaking to raise awareness and funds to find a cure to beat blood cancers.  They are putting others ahead of themselves by raising awareness to fund a cure for Blood cancers.  Here is their link:

So like Forrest Gump, we run.

Go team!

What we can learn from Jimmy and LeBron

In Uncategorized on July 12, 2010 at 12:27 am

Jimmy Buffett and LeBron James are an unlikely pair.  However, over the span of the past several days both have done their part to niche their place in modern culture and they both based it on their performance.

The now tiresome special and focus on Mr. James’ decision to leave his home of Cleveland in pursuit of a championship title (which he didn’t get in college because he went right to the NBA from an Ohio high school) has been bantered about by greater and wittier minds than mine.  But the announcement was a shunning of his home state and a promise of performance in the form of a championship ring.  

Contrast that with singer songwriter Jimmy Buffett, who embraces his gulf coast heritage, has only received two Grammy nominations.  But his following will be stronger than any NBA or other professional sporting figure, evidenced by his 40+ records that have gone either gold or platinum, sold out tour dates, and collaborations with the greatest voices in the music industry.

Jimmy Buffett, tonight, is hosting a benefit concert in Gulf Shores Alabama as a benefit to help the region plagued by oil and negative publicity from the gulf spill.  A long track record of doing things for the community that supported him for so long is why Jimmy Buffett reached icon status a long time ago.  Versus LeBron James, who like a prodigal son left home … yes, I think Ohio is bigger than LeBron to accept him back when he returns to the community with humility in his heart.

Recession Communication Keys: Be Transparent and Use the right tools

In Uncategorized on June 16, 2010 at 2:00 am

How can you effectively communicate during difficult economic times?  The same way you communicate during the boom periods.  Your communication should be relevant, genuine and transparent.  What does this mean?  This is the second of two installments (as seen in the Associated General Contractors New Mexico Building Branch Quarterly Newsletter http://www.agc-nm.org/):

Be Transparent

Your target audiences are very self-centered.  They want to know what you are going to do to help them.  The construction industry has seen a lot of recession-based transformation.  One of the most obvious is the influx of builders and specialists who know residential but are oblivious to commercial code requirements.

While it would feel good to share your views about the cross-over opportunists with the purchasing director, it probably won’t be a move that will pay off in the long run.    Your best way to combat the new competition is by defining the issue of items in terms and deliverables that are unique to commercial construction.

List the items that set your qualifications apart from the competition; address bonding and other items unique to your industry; be a resource through a brochure, website or on the telephone to address nuances about the commercial construction trade.  This kind of transparency, by ghosting the issue, will help to position you as a trusted partner.

The Tools

Social media is the new “it” marketing tool.  It seems as if everyone is getting on Twitter, FaceBook and YouTube (the Big Three).  While those marketing tools have relevance to some markets, some elements of social media can be beneficial to every market.

Retail and services organizations are the entities that have effectively leveraged social media outlets.  For brick/mortar and construction industries, a tool like YouTube or Flicker can help you show off construction techniques or client projects.  A LinkedIn account or Facebook fan page is a good way to generate top of mind awareness about what your business does by informing other people in the professional and non-professional world.

The key of connection is to always draw your target audience your website or to have them connect with you in some form.  Social media, like broadcast media, is a means to an end of making a connection… not just an end of saying we’ve done it, now onto the next task.

Today’s technology provides many unique ways to be relevant, genuine and transparent.  Leveraging the technology with those three keys will help you to remain connected with your target audiences regardless of the market’s economic conditions.

Recessionary Communication Keys: Be Genuine & Relevant

In Uncategorized on June 15, 2010 at 2:00 am

The bottom line has a new meaning in the midst of this recession.  For some organizations, when times are tight the first thing owners do is pull back on marketing communication efforts.   If you think about it, scaling back on awareness is akin to a NASCAR team opting for cheaper tires… short term benefit, long term loss.

How can you effectively communicate during difficult economic times?  The same way you communicate during the boom periods.  Your communication should be relevant, genuine and transparent.  What does this mean?  This is the first of two installments (as seen in the Associated General Contractors New Mexico Building Branch Quarterly Newsletter http://www.agc-nm.org):

Be Relevant

Like yours, my mailbox fills up with funding requests from what seems to be a “who’s who” list of nonprofit charities.   And like you, I’ve personally and corporately made donations and contributions to various organizations.

Those charities were selected because they have been successful in making a personal connection with me.  That “first contact” was not in the form of a letter or mass mailing.  It was in the form of a conversation, a site tour or recommendation from a friend.

During these difficult economic times, Nonprofits would be well served to check their approaches to see if it is providing the needed connection with their target audiences.  Also, check your databases for accuracy.  I’ve been included on prep school and university mailing lists who claim I am an alumnus from their “distinguished” institution.

If your organization believes in making a personal connection, then you will be one step closer to success.  Being relevant means you need to know your audience” 12 months out of the year instead of trying to be impersonal and connect only when it is convenient for you.

Be Genuine

Sharing your message is all about how you communicate with your target audience (i.e. customers).  In the past, communicating with the larger public was largely relegated to the news media.   Today, there are a multitude of options available (e-newsletters, facebook, twitter, YouTube) when communicating with a broader spectrum of people.

Sharing your message is a personal conversation and connection with your target audience.

The new media provides effective ways to engage your customers.  Websites, blogs, wiki’s, and social media are all different ways to connect, unfiltered, to your audience.   Direct mail, personal letters, magazines, newsletters are some good standbys to reinforce your brand beyond the computer screen.  These tools are an effective complement to reaching your objectives through traditional media and tactics.

Think of your communication tools as golf clubs.  They each provide a specific purpose to move your message/brand forward.  You wouldn’t use a putter in the tee box or a driver on the putting green.  Knowing your audience and your objectives will help you to identify the right tools to share your message effectively.  The result will be a genuine message that is received and not ignored by your existing and future customers.

Cheddar Explosion

In Uncategorized on April 14, 2010 at 2:36 am

A good explosion always gets my attention.

Whether it is watching a bridge or munitions being demolished, there is something about the thud and the compression that draws me to seek out these kind of unique opportunities.

When I heard that the old Texas Stadium was soon to implode (instead of the teams imploding inside), I thought, this will be something to see.  Looking at the footage, it was a good demolition.

An eleven year old got to trigger the implosion, the winner of an essay contest sponsored by Kraft.  What does Kraft have to do with Texas Stadium?  The corporation sponsored the implosion to introduce its “Cheddar Explosion” macaroni and cheese.  How much did the “naming” rights cost?  $75K to the City of Irving and $75K worth of donated product to local charities. 

This is the first implosion I’ve ever heard of being sponsored.

Hoping to get in on the action, the Physicians Committee for Responsible Medicine offered $75K if the City of Irving would drop their title sponsor and post a banner touting the woes of “fatty, cholesterol-laden products.”

The City of Irving declined but did donate $25,000 to YMCA programs that fight childhood obesity.

So, who won?  Easy.  The 11 year old who wrote the essay to flip the switch that triggered the explosion that brought down Texas Stadium… of course!

Lessons from a Trade Show

In Uncategorized on February 13, 2010 at 7:11 pm

It was a Saturday that I really didn’t intend to do any work… then my brother-in-law called and then next thing I knew we are enroute to a hunting and fishing trade show.  There were a number of great exhibits.  And I was having a nice time taking it all in until I came across one of the “new” exhibitors, a fishing lodge/conference center located outside of Santa Fe.

The owner told some great stories about the lodge, how it was established in the early 1900’s, how it has stayed in the family through the years, even how it was transformed into a lodge and destination.  I was on the verge of declaring this as the best kept secret in New Mexico, let alone the Southwest United States … when I saw “it”!

Yes, there is Stephen King’s “It”, a great book about a horrifying creature in Maine.  And there is the other “It”, equally as horrifying, the brochure promoting his lodge.

Printed on virtually transparent paper, at the expense of a dozen HP inkjet cartridges, the trifold brochure featured a distorted picture of a fisherman on what appeared to be a very scenic area. Inside, more color images and a panel that provided a brief history.  On the back panel was his contact information, an @aol.com email address but no website address.

When I asked for a rate card or related information he asked me to visit his website, which he wrote on the brochure.  When I asked him about the name of the website, which bared no resemblance to the name of his lodge, he told me “I have no idea what that website means.”  At that point, I dropped my head and thought… he all of the best intentions, he has a great product just marketing materials that paled in comparison to the quality surroundings of his lodge.

Not wanting to work on this Saturday, I was able to maintain keep my cover as an unassuming customer.  When I left thought, I immediately started to vent about how this view/approach of marketing is going to be the main reason why his only success will be that of word of mouth.

So, yes, I will help.  I will offer a trade for services which he may or may not take me up on.  If he doesn’t, I might call my real estate agent so I can find out when this lodge will go on the market.

Running for a Reason

In Uncategorized on February 10, 2010 at 3:34 am

Over the course of many rubber chicken lunches, we’ve all heard various presentations about how people are making a small difference to improve our earthly condition.

One such lunch I heard the founder of PF Changs talk about an endurance training program he helped to develop called Team in Training (TNT).  Trainers donate their time to help prepare teams of people for events around the country.  The participants donate money, they would have paid for a personal trainer to the Leukemia & Lymphoma Society.

Like you, family and friends have been impacted by cancer.  That, coupled with a personal fitness slide in my 40’s, I committed mentally to participate in TNT when it comes to Albuquerque.

I’ve never really become acquainted with Leukemia, Lymphoma and Myeloma until Megan Vondra, a friend of the family’s, was diagnosed, underwent treatment and is currently in remission from a blood cancer.  It is through Megan that I became aware of TNT in Albuquerque and signed up for the June 6th San Diego Rock and Roll Marathon.

The day before my first training run with the team, I received an e-mail from a high school friend telling me that one of our friends Pete Johnson was diagnosed with multiple myloma.  Interesting that Peter started his chemo treatments the same week that marathon training started.  My training and pain pales in comparison to the chemo treatments and life conversations that Megan and Peter know all too well.

How does this include you?  As a part of the TNT program, participants are asked to raise money and awareness.  Through April 2, 2010 every dollar you donate through my TNT website (http://pages.teamintraining.org/nm/rnr10/tgarrity) or through checks sent to me (made payable to the Leukemia & Lymphoma Society) I will match with my personal funds.  Gifts are tax deductable. Here is the best part, since 75% of donations go directly toward research and patient services, with my match, 100% of your gift goes toward supporting programs that help Pete, Megan and others in the midst of fighting this disease.

Thanks in advance for your support.

Three Rabbits

In Uncategorized on January 19, 2010 at 3:11 am

Recently my youngest daughter was particularly moved by the opportunity to rescue three rabbits that were abandoned by her school.

Not wanting to deny her an opportunity to exercise her compassion and social responsibility we said she could have two of the rabbits (someone else had said they could take care of the “one” remaining rabbit).

As nature would have it, the two rabbits we rescued were female and not “really” two but 2+++!  This is “really” not too surprising when the one rabbit departing for greener pastures is a male.

Short of calling for United Nations intervention to assist with all of the animal mouths that need to be fed, we were able to find a farm for the newborn rabbits to live.  Yes, a real farm and not the mythical one where animals sometimes go to live out their remaining years.

Aside from the humorous announcement at the dinner table, designed to see if I’d laugh or cry (I laughed) it was fun to see my family’s reaction to the pending and multiple arrivals.  They were acting as if they hit the charity jackpot… after all they didn’t just rescue two rabbits but two pregnant rabbits!

And yes, while we are now in the midst of making special accommodations for these beasts with loose morals and a 28 day gestation period it is worth it to see the family pulling together to make it all happen.

So, what does this have to do with public relations?  Simple.  Sometimes it is just easy to do the right thing.

What is the importance of “PR”?

In Uncategorized on November 3, 2009 at 2:52 am

icon_GarrityGroup_150x150Recently a fellow PR colleague asked me the following question: “What is the importance of public relations/marketing/advertising in relation to an organization’s mission and bottom line?”  After thinking about his question, I decided to focus my response on the lowest common denominators… what it is and what it isn’t.  Here’s my response:

Marketing communications is a tricky thing.

It is celebrated, proven, and talked about by growing companies.

Failing organizations misuse, ignore and downplay it.

The people who think they are too good for it are the ones who need it the most.

Pop culture successes sometimes don’t recognize how badly they need it.

Companies that are successful by selling a mediocre product abuse it.

CEOs that know how to leverage it are successful.

Shareholders of companies that implement it effectively are wealthier.

Smart moms are very effective at it.  Husbands could learn a lot about it from their wives.

You can say a lot about it without saying much at all.

Successful corporate brands don’t implement it because they “get” it.

Just because you have it doesn’t mean you “get” it.

It is a part of a healthy corporate culture, truthful and transparent.

It is about making a connection but many people have a hard time connecting with that truth.

It is abused, neglected, misrepresented, mothballed, cut, downsized, reduced and eliminated.

It needs to be integrated, bold, consistent, creative, simple and memorable.

It needs to be real.

Procter & Gamble, Microsoft, Apple, Tiger, McDonalds and Wal-Mart leverage it.

Kleenex, Coke, Xerox, Band Aid, Velcro and Scotch Tape defined it.

Politicians manipulate it for good, evil and their personal agenda.

On a bad day it will help define who you are.

On a good day it is the best thing ever.

UNM’s Ostrich Mode Backfires

In Crisis Communication, Uncategorized on September 28, 2009 at 1:57 am

UNM Lobo LogoThe University of New Mexico is in the national sports headlines, but it isn’t for the football program being 0-4 and losing to in-state rival New Mexico State on Saturday night.

The latest headlines are generating a buzz because of a police report claiming that the UNM Football Coach punched out one of his assistant coaches at a post-game meeting.

Once reporters uncovered the police report Monday morning, the University put together an afternoon statement saying that they do not “condone” the head coach’s behavior.  The University has since tried to end the discussion by not commenting on it any further.

After taking a quick a look at this disastrous crisis communications response, I’ll provide an indicator as to why we shouldn’t expect any further comment from the University.

I am sure as soon as word got out internally that this altercation had occurred, there were more than a few expletives proclaimed at every level of the Athletics and President’s office.  Then, someone thought, “hey, maybe nobody will notice the police report and we can just focus on the attention on this week’s contest against Texas Tech.”  Whoever suggested that strategy should be fired and sent to denial school for a fresh dose of reality.

The University of New Mexico had a chance to be proactive and appear to be taking the high road.  As soon as the Albuquerque Police Department showed up, communicators should have started planning their Monday morning news conference to provide full disclosure of the situation, express their regret and perhaps even talk about a penalty for the head coach losing his cool.  Unfortunately, UNM went into “Ostrich Mode”, stuck its head in the sand and hoped nobody would notice the police report.  As a result, UNM appears to be hiding from another embarrassment.

Those who are hoping that UNM President David Schmidly will intervene and overrule the Athletic Director will have better luck hoping the football program doesn’t go winless.  The UNM President has made his position known, indirectly, regarding his thoughts on firm handed coaching techniques.  While he was President of Texas Tech he was the key negotiator that brought fired Hall of Fame basketball coach Bobby Knight to Lubbock.

How can the President comment on the football coach without bringing in his past hiring decisions involving the basketball coach?  That will be the key question mulled over by the public relation practitioners in the coming hours and days as the fallout over punch-out gains more momentum.

Developing Your Approach

In Reputation, Uncategorized on July 12, 2009 at 1:28 am

In a crisis/reputation management situation, you approach should always be focused on what you want to achievApproache as a result of your effort.  What are the deliverables? 

If your organization is faced with declining business, your end result could be measured by generating more business.  If your business is faced with a product recall, the end result could be securing the tainted product.  If you are getting slammed by critics, your end result could be improved perception and accurate information about your business.  All of these items are measureable.  The strength of your approach is determining how the outcome is measured.

Once you have your end game/result identified, you need to identify your target audiences.

In a crisis there are four groups of people that need to be addressed: victims, employees/vendors, customers/clients and the media.  Lets briefly explore each of these groups.

Victims – The level of compassion you show to this group will determine how successful you are in rebuilding bridges and winning public perception in the wake of your crisis.  A victim is anyone who says they are a victim.  Don’t spend time on who is a victim, welcome and communicate with everyone who could be a victim.

Employees/vendors – This is typically the last group to know anything.  Don’t fall into this trap of “mushrooming” the people/supporters who have a vested interest in your organization. If the situation allows, inform them first.  They can be a great first line of defense and a great sounding board.  Provide enough information to keep processes flowing, keeping them engaged and thinking on behalf of the organization.

Customers/Clients – Shape the message by getting out ahead of the story, when possible.  Leverage existing tools to communicate.  Provide FAQs, leverage websites, wikis, blogs and social media (more on this in Sharing Your Message).  Connect and provide as much transparency as the situation and leadership team allows.

Media – Your communication with the media should be a culmination of your communication and messaging provided to the victims, employees and customers.  Like the other communications it needs to be deliberate and concise, some would say purpose-driven. 

Now that the measureable objectives and target audiences have been identified, it is time to shape your message.

You’re Good Enough…

In Messaging, Uncategorized on March 18, 2009 at 1:57 pm
ssmalley“You’re good enough, you’re smart enough, and, doggone it, people like you” – Stuart Smalley
Al Frankin’s spoof on the power of positive thinking is an all-time great moment for fans of Saturday Night Live. It was great parody.
Sometimes people take the issue of self empowerment to dangerous levels where one thinks he or she can will a specific outcome just by thinking positive thoughts. If this was the case, we’d all be financially secure and every city would have two major daily newspapers!
We know better.
However, for our nation’s leaders, being positive and real is a delicate balancing act.
Since his election, President Barack Obama was very negative on the economy. Since elected, he was very deliberate to say this was a problem he inherited (implying it was just the Past President and not current Congress). In the same breath, he was negative on the outlook for the United States economy. Shadowing his comments were real issues in the financial and automotive sectors. The stock market retreated to levels not seen since the late 1990’s.
Two weeks ago, the White House tone shifted. Real commentary on current financial issues was followed with a positive economic outlook. The message changed. No longer did we hear about the problems we’ve inherited, but the solutions that are being made available.
Last week, the focus was on “shovel ready” projects. This week the focus is on “small business.”
The President talks about his NCAA Final Four picks and schedules an appearance on Jay Leno, people feel better. The stock market starts to stabilize. The promise of “stimulus” dollars has yet to trickle out of the Beltway.
In this case, the power of positive thinking takes the form of “getting on with life.” It reshapes the focus from 10% of the workforce looking for employment and provides permission for the 90% of the employed permission to get back to work.
Yes America you are being “handled.” And that’s ok because “You’re good enough, you’re smart enough, and, doggone it, people like you.”

Time to Swim

In Uncategorized on February 6, 2009 at 11:57 pm
PhelpsTo everyone’s and nobody’s surprise, Michael Phelps is human. He made a mistake, which was documented on a camera phone and positioned to an international audience.
He lost the Kellogg’s sponsorship and USA Swimming suspended him for three months.
Yesterday, he apologized.
Michael’s biggest public relations challenge now becomes getting the news media to do a flip turn and move on to another story. Hindering this is the news media’s goal to secure their own unique apology for their respective news magazine programs.
The best way for Michael Phelps to start reshaping public perception is simple… get back in the pool. When he is in front of news cameras, it conjures images of a bong at a college party. When he starts swimming, he helps to reattach himself to the strongest brand connection available…8 Olympic Gold Medals.
Michael, it is time to suit-up and get back in the pool!

Communicating Layoffs

In Uncategorized on February 2, 2009 at 11:54 pm
layoffsThere has been, and will continue to be, a lot of attention about corporate layoffs.
Workforce reduction strategies are the same in a bull market and in a bear market, the only thing that changes are the tactics.
However, there is something about companies doing this all at once that makes this a bit disconcerting. The layoffs are so huge and the impacts on already declining stock prices are so significant that many organizations are resulting to tactics they normally wouldn’t employ in a different economic climate.
Take for example the timing of these internal announcements. Typically reserved for Friday, layoffs are taking place on every day of the work week except for Tuesday (which is ironically the one day the postal service would like to halt service – but that is another story).
The reason for making layoff announcements on Friday is so you don’t disrupt the traditional workplace, provide the “downsized” a cooling off period and allow the remaining workforce a chance to recover. Retailers typically have their “weekend” on Monday and Tuesday.
The old rules also don’t apply as to who is and is not impacted. In the past, the human resource folks were the last let go – because they have to stick around to process the “downsized”. Not anymore, HR professionals, in many of the recent firings, were among the first wave. This raises concern about who is handling the termination and do they “know” how to carry out the action?
Finally, there is public notification. In a normal environment businesses will announce and layoff on the same day. In recessionary periods, organizations need time to communicate information face to face – thus delaying the amount of time it takes to make the announcement because there are so many people to contact.   Some businesses are using the time to delay the inevitable of a stock price decline, that will always come back to bite those organizations in the backside.
So, what’s the answer? Transparency. With so much being made of the banking industry and TARP funds, 100% transparency is the new “green”. Investors, employees and their respective communities will respond favorably to transparency during recessionary communications if care and compassion is shown to those who are considered the “victims” of the recessionary tactics.

Kellogg’s Ad Misses the Purpose of Charity

In Uncategorized on February 1, 2009 at 11:52 pm
TonyTheTigerI admit, I enjoy football and watching the Super Bowl advertisements. While I am a bit surprised at the $3million price tag for a thirty-second spot, I put aside friendly competition between Advertising and Public Relations just to soak it all in.
I like the funny commercials. Therefore, Bud Light’s Conan O’Brien and both Doritos commercials (Crystal Ball and Strong Snack) consisted of my commercial trifecta. The Bridgestone Potato Head commercial was also a classic. On the flip side, I was surprised that Avon’s ad was so bland. Go Daddy pushed the envelope, leveraging Danica Patrick’s assets.
But the one commercial that really caught my attention was Kellogg’s and their Plant a Seed campaign. The program, through a well done commercial, boasts about Kellogg’s benefiting the inner cities by reseeding and rehabilitating ball fields. When I saw the ad, I thought, “good for them.” But then I thought again, how much are they spending on the program? Is it more than the cost to buy the air time, $3 million?
I went to the website and read the rules:
Thirty (30) Grand Prizes – An Athletic Field Makeover in Sponsor’s discretion based upon consultation with field makeover experts and consistent with Kellogg’s Worldwide Marketing and Communications Guidelines and the Council of Better Business Bureau’s Children’s Food and Beverage Initiative (ARV – not to exceed $15,000 ea. field makeover). Total ARV of all prizes – not to exceed $450,000.
That’s right, no more than $450 thousand dollars will be spent by Kellogg on a maximum 30 possible makeovers.
If Kellogg had put its money where its mouth is, instead of using money to shoot its mouth off, 200 additional programs could be funded from the cost of a thirty-second Super Bowl spot (not to mention the cost to make the commercial and custom song which are all available on the special website).
Make no mistake, the $15K makeovers will be a big boon to the winning communities. I do applaud Kellogg for investing in community. But when the cost to toot your horn is so prohibitively more expensive than the gift being given, one has to wonder about the true motives.
Sorry Tony the Tiger, this form of community relations is far from Grrrreat!

Government Webcasting and Blogging

In Uncategorized on January 26, 2009 at 11:49 pm
webcamThe first few weeks of any legislative session is a time for elected leaders and their staff to set the pace for the next 60-days. 
The collective activity of the first several weeks is usually a tell-tale sign of what the insanity will be like in the final seventy two hours of the session.
With that in mind, the first few weeks have been crazy around one topic, transparency.
First the legislative leadership announced it wouldn’t make live webcasting available. In the name of budget cuts, installed webcams were removed. 
Today a State Representative started the next phase of the transparency revolution by streaming live from a House committee meeting. Doing so, she effectively drew a line in the sand to the disgust of at least one colleague.
Shortly thereafter, the Senate requested its leadership to reconsider its webcast policy. It has been taken under advisement.
Meanwhile, the Governor’s office, which appears to have remained quiet on this issue, announced that the top executive’s staff would be blogging again during the 60-day session.  However, a key to blogging nirvana is found in RSS feeds… you know that technology that makes updates easy to access. Nirvana is but a dream because the Governor’s website lacks RSS technology.
Several reporters and wall leaner’s were twittering their thoughts about the age of internet transparency, providing a play by play of legislator remarks. More transparency is a good thing, but could inadvertently push the sometimes open conversation to another quiet corner, out of the public domain.
Transparency is good, but it is only effective when all political conversations are brought to the forefront. And that is something which has yet to be mastered by any local, state or federal government entity.

When Winning is Lost

In Uncategorized on January 24, 2009 at 11:47 pm

Basketball2One of those spectacles in sport transpired on a Texas basketball court recently in a game between two independent schools. Dallas Academy was playing on the road at Covenant-Dallas. The home team won, Covenant-Dallas “100” and Dallas Academy “0”.

It was the largest margin of victory in girls high school basketball where both teams lost.

One wonders, as many have wondered about this situation, at what point does winning by 30 points or 100 points matter… a win is a win.

Even the ruthless Bill Belichick, legendary head coach of the New England Patriots, has a heart (though there are some Jets fans who would disagree).

Covenant-Dallas’ head coach Micah Grimes wasn’t heartless, he was headless! Leading 35-0 after the first quarter, 59-0 after the second quarter and 88-0 after the third quarter provided enough signs that this game was well in hand during the first five minutes of the game.

Nine days after the blow-out, Covenant-Dallas posted a statement on its website. It concluded with “a victory without honor is a great loss.”

Across the way at Dallas Academy, the team was unified. The school received some major props for character, class and poise (which is like gold in the world of independent schools). They even received some assistance from Dallas Mavericks owner Mark Cuban.

However, the headmaster was quoted as saying “the hell with it” and, according to news reports, canceled the balance of the season. If that is true, it is lost opportunity.

I can see the headmaster’s reasoning. Dallas Academy is first and foremost focused on education, the competitive sports program became a distraction. But by canceling the balance of the season, instead of finishing and canceling the program with graduation, a different message is sent indicating that winning and losing does matter regardless of the character on the court.

All of the teams/schools lost in so many ways. The only victor were the Dallas Academy players. One spoke to a reporter: “Even if you are losing, you might as well keep playing,” said Shelby Hyatt, a freshman on the team. “Keep trying, and it’s going to be OK.

An E-mail Worth Sharing

In Uncategorized on January 22, 2009 at 11:44 pm
TireYou ever have one of those days that goes into the record books as being “unique”… not good or bad, just “unique”. Such was the case earlier this week when I had a professional come out to my house to do some needed work. He did a fantastic job, the follow-up was what made this memorable.
Since I was heading off to meetings in Santa Fe, I provided the professional a check from my personal account to cover the services. 
While en route to Santa Fe, the professional called and said he inadvertently lost the check and asked that I place a “stop payment” on it. He continued to offer that he lost the check when he opened his driver side window while going down the interstate. The vacuum created by the open window sucked out most of the papers on his dash board, including my signed check.
He apologized, I was gracious and we both had a check list of items to accomplish as a result of the check that “suddenly grew wings and flew.”
While I understand that these things happen, I still couldn’t help but get a bit angst-ridden thinking a document with my signature, bank account number and address was somehow aimlessly floating around Albuquerque.
Later that night, I am having dinner with a client and this email comes through on my pocket PC from the professional:
First of all, I would like to thank you for your business. It was a pleasure working for you. Secondly, in regards to our conversation today I found the check. It was stuck to my tire. Unfortunately when I pulled it off it ripped into three pieces. I have two of them and one is still attached to my tire.
This was classic. His humility and honesty are great traits that make up for his lack of filing and prying things off of tires.
Will I use him again? Absolutely! Not because he is a good paper person, but because he provided outstanding customer service… and I know that he won’t lose a check of mine ever again!Tire

A New Look At Safety

In Uncategorized on January 18, 2009 at 4:16 am
The amazing footage and stories of US Air crash landing, being dubbed “Miracle on the Hudson” is placing a renewed focus on the standard safety briefings. Usually taking place as the aircraft is pulling back from the gate, it is a struggle for flight attendants to attract and hold attention during the choreographed routines.DeltaSafety
Southwest Airlines’ flight attendants have fun with the briefing, sometime adding in some comical lines during the overview. On one of my flights, they gave a free drink coupon to someone who actually pulled out the safety card during the briefing.
Until recently, all other airlines fit the same mold of presenting the lifesaving safety information. Continental, American, United, Frontier, Great Lakes and MESA (all airlines I have flown in the last year) leverage either recorded or sometimes stale presentations – very few passengers pay attention.
The only exception to the safety drool was Delta Airlines. Yes, I know, my last experience on Delta as less than pleasant (as those who subscribe to my twitter account could attest). However, the highlight of the delayed planes, lost baggage and mostly rude professionals was a new safety video.
The video short is slick, edgy, cultish, fun and a little bit freaky. It features a finger-wagging, hottie by the name of Katherine Lee. Her nick name “Deltalina” appears to be a hit, generating just south of 9,000 Google references.
The best part, you don’t have to fly on Delta to watch the safety briefing (yeah, still a little sore from my last flight). Just click here.
Smart move Delta on finding a new way to relay the same old, and important, safety information.

Transparency & Accessibility

In Uncategorized on January 5, 2009 at 4:13 am

A powerful politico is faced with an image problem.

What can the “accused” and “named”  do to clear their own name – which is a challenge when there are only verbal accusations and innuendos.

Let’s touch on three key items…

  1. You need to understand that there is a courtroom of law and a courtroom of public opinion. The two arenas tend to use vastly different strategies when addressing issues like this.
  2. Mega-stars and regular Joe’s appear to have two sets of rules. This is a fallacy. Mega-stars have a quicker “public rebound” cycle because of their access to the spotlight.
  3. If the media inquires and you ignore the question the issue/topic will somehow go away. This is another fallacy.

In a crisis, the entity/person showing compassion to the victim will have an easier time of recovering their reputation and/or getting things back on track.

In this particular case, some would argue, truth is an apparent victim.

When truth is a victim, respond with transparency.

If your attorney won’t allow full transparency, then ensure you provide accessibility. Take the calls and provide a “vetted” response to any and all who ask or inquire.

Transparency and accessibility are two strong approaches to safeguarding/defending your reputation. However, there is a lot more to both strategies – just as there is more to making pizza than just having dough and sauce.

Capturing the Future

In Uncategorized on December 31, 2008 at 4:09 am

This is the time of year when everyone in the news media, it seems, has their story about looking back at the top stories of the year, or the year’s biggest most significant events.

Since I am a news junkie at heart, I tend to always get suckered into those media sOdeto2008tories and provide my own mental or verbal commentary (based on how the moment strikes me).

However, over Thanksgiving, I had a chance for a brief conversation with a person who has personally helped to shape Houston’s landscape. He too is an avid photographer. I asked about one of the images on his wall and he shared with me his tradition of a “New Year’s Image”.

Each New Year, he gets up early and captures an image on his Canon camera (in the past on film, now it is digital). He prints it out an 8×10 and writes his goals on the back in felt tip pen. He then frames and hangs the image on a wall in his office. At the end of each year he takes it down, reviews to see how he did on the goals, then gets up the next morning to begin the ritual again.

So, tomorrow, I will give it s shot. My oldest daughter has expressed an interest in doing the same. So, Emily will be armed with a Fuji Digital and I with a Pentax SLR to capture, frame and hang the New Year Image of 2009.

To the right, my last image of 2008. It was taken yesterday in Santa Fe.

Happy New Year!