Comments on: Garduno Effort Falters

By: M. E. Pitel

M. E. Pitel — Wed, 19 Jan 2011 19:28:49 +0000

Back in the 1990s, the state Tourism Department endured two Crisis in Communications moments. The first involved the Hantavirus and the second was New Mexico Magazine’s accidental interpolation of the Carlsbad chamber’s toll-free telephone number for tourist info in the department’s New Mexico Vacation Guide (the incorrect number reached a sex-talk line). In the first moment, the department initially stumbled but recovered quickly and correctly. In the second, the department took control at once, launched corrective measures, made phone calls, announced its mistake and outlined the problem and its under-way solution in one fell swoop, and everyone walked away happy. The national travel media, whom the department alerted to the error, made jokes about it in columns and included the Carlsbad chamber’s correct 800 telephone number (free publicity) in more than 135 newspapers. Now that’s how to do it!

By: cc

cc — Thu, 18 Mar 2010 20:48:56 +0000

Tom, I agree with you it seems this company wants the publicity, especially now saying they are busier now and want to rehire workers. They have my no#. I worked there about 2 years, talked to winrock mananger to see if indeed they were hiring. Only bussers one of the harder jobs there, but have not been called. I feel if I were to go back, what does the future have in store, closed down again and kicked to the curb. No thanks. I like your site, more people should comment about Employers doing thier employees wrong!

By: Matthew Baca

Matthew Baca — Mon, 15 Mar 2010 04:52:24 +0000

Nice, Tom. Some good pointers here, especially about letting your people know so they don’t have to first hear about it through the media.